Welcome to sastumro.ge. By using this website, you agree to the Terms and Conditions set out below. If you do not agree with any provision, please do not use the platform.

1. Purpose of the Platform

sastumro.ge is an online platform where:

• Owners of hotels, apartments, guesthouses, and other accommodation properties can list their properties.
• Users can create an account, browse properties, and make reservations.

The platform acts solely as an intermediary between users and property owners.

2. Account Registration

When registering, users must:

• Provide accurate and complete information.
• Keep their account credentials confidential.
• Not transfer their account to another person.
• Notify us immediately if they suspect unauthorized use of their account.

3. Property Owner’s Responsibilities

The property owner confirms that:

• They are the legal owner or an authorized representative of the property.
• All information, photographs, and descriptions are accurate.
• The listed prices and conditions are correct.
• They will not publish false, misleading, or unlawful information.
• They are responsible for the quality of services provided at their property.

4. User Responsibilities

Users must:

• Use the platform only for lawful purposes.
• Not publish offensive or unlawful content.
• Not attempt to gain unauthorized access to the system.
• Comply with the applicable booking and cancellation conditions.

5. Reservations

• A reservation becomes valid only after it has been confirmed.
• Each property may have its own cancellation and payment conditions.
• Users must review the specific property’s conditions before making a reservation.

6. Payments

If the platform provides online payment services:

• All payments are processed through a secure payment system.
• Refund conditions are determined by the selected property and its cancellation policy.

If payment is made directly to the property, the platform is not responsible for any financial disputes between the parties.

7. Cancellations

Reservation cancellation conditions depend on the specific property.

The platform reserves the right to cancel a reservation in exceptional circumstances, including:

• In the event of a technical error.
• If false information is discovered.
• For security reasons.

8. Reviews and Comments

Users may submit reviews only based on genuine experiences.

The following are prohibited:

• Offensive comments.
• False information.
• Advertising.
• Spam.

The platform has the right to remove any review that violates these rules.

9. Prohibited Activities

The following activities are prohibited:

• Creating fake accounts.
• Using another person’s information.
• Attempting to disrupt the operation of the platform.
• Distributing viruses or malicious software.
• Using the platform for unlawful purposes.

10. Intellectual Property

The website’s design, software code, logo, and other materials are the intellectual property of sastumro.ge, unless otherwise stated.

The rights to property photographs and descriptions belong to their respective authors or owners.

11. Limitation of Liability

The platform is not responsible for:

• The actual condition of a property.
• The quality of services provided by a property.
• Disputes between guests and property owners.
• Damage caused by third parties.
• Losses resulting from technical interruptions.

12. Account Suspension or Termination

The platform has the right to temporarily or permanently suspend or terminate an account if the user:

• Violates these Terms and Conditions.
• Publishes false information.
• Engages in fraudulent activity.
• Causes harm to the platform or other users.

13. Privacy

Personal data is processed in accordance with our Privacy Policy.

By registering, users consent to the processing of their personal data for the purpose of providing the platform’s services.

14. Changes to the Terms

The platform reserves the right to amend these Terms and Conditions at any time.

The updated version will be published on the website and will become effective upon publication.

15. Governing Law

These Terms and Conditions are governed by the applicable laws of Georgia.

16. Contact Information

If you have any questions, please contact us:

• Email: support@sastumro.ge
• Phone: +995 514 02 02 02